Shipping policy

At CCLONE, every order is processed with intention. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 1 to 3 business days after payment confirmation, excluding weekends and public holidays.

During launch periods, limited drops, or periods of high order volume, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Shipping Destinations

CCLONE currently ships to Singapore, Indonesia, and selected international destinations.

If your country does not appear at checkout, we may not currently ship there. For shipping enquiries, contact admin@cclone.store.

Singapore Shipping

Shipping within Singapore is free.

Estimated delivery time after dispatch is 1 to 3 business days.

Orders are fulfilled through our shipping partners, and tracking details will be provided once your parcel has been dispatched.

Indonesia Shipping

Free shipping is available for Indonesia orders above SGD 200.

Orders below this threshold will be charged a flat shipping fee at checkout.

Delivery timelines vary depending on destination and local courier handling.

Tracking details will be provided once your parcel has been dispatched.

International Shipping

International orders are charged a flat shipping fee at checkout.

Estimated delivery times vary depending on destination, customs clearance, and local courier handling. Most international orders typically arrive within 4 to 14 business days.

Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information.

Tracking visibility and update frequency may vary depending on the courier.

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or local fees imposed by the destination country.

These charges are the responsibility of the customer.

CCLONE is not responsible for delays caused by customs processing.

Incorrect Shipping Information

Please ensure your shipping details are accurate before completing your purchase.

If you entered an incorrect shipping address, contact admin@cclone.store as soon as possible with your order number.

If your order has not yet been dispatched, we will do our best to assist. Once an order is in transit, address changes may not be possible.

Delivery Delays

While we aim to meet estimated delivery timelines, delays may occur due to courier issues, customs processing, weather conditions, public holidays, or other circumstances outside our control.

CCLONE is not liable for delays caused by third party shipping providers.

Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact admin@cclone.store with your order number and relevant details, and we will review the issue.