Refund policy

At CCLONE, our products are released in limited quantities and fulfilled in controlled drops. Please review this policy carefully before placing your order.

All Sales Are Final

All purchases made through CCLONE are final.

We do not offer returns, refunds, or exchanges for reasons including but not limited to:

• change of mind
• incorrect size selection
• preference changes after purchase
• delays caused by courier transit
• incorrect shipping details entered at checkout

Please review product details, sizing information, and shipping information carefully before completing your purchase.

Damaged or Defective Items

If your order arrives damaged or defective, please contact admin@cclone.store within 7 days of delivery with:

• your order number
• clear photos of the issue
• a brief description of the problem

We will review the issue and determine whether a replacement, store credit, or other resolution is appropriate.

Eligibility for Replacement Review

To be considered for a replacement or resolution:

• the item must be unworn
• unused
• unwashed
• in original condition
• with original tags attached

Items that show signs of wear, misuse, alteration, or improper care may not be eligible.

Lost Parcels

If your parcel appears lost in transit, please contact admin@cclone.store and we will assist in reviewing the shipment with the courier.

Replacement or refund decisions for lost shipments will be assessed on a case by case basis.

Incorrect Shipping Information

Customers are responsible for ensuring shipping information is accurate at checkout.

If an incorrect shipping address is entered, contact admin@cclone.store immediately.

If the order has not yet been dispatched, we will do our best to assist. Once an order is in transit, changes may not be possible, and CCLONE is not responsible for failed delivery due to incorrect customer provided information.

Refused Deliveries / Unclaimed Parcels

If an order is refused, unclaimed, or returned due to failed delivery attempts, customs non payment, or incorrect shipping details, CCLONE reserves the right to deny refunds or deduct shipping and handling costs from any approved resolution.

International Orders

International orders may be subject to customs duties, import taxes, or local fees imposed by the destination country.

These charges are the responsibility of the customer and are non refundable.

Failure to pay customs charges resulting in return, delay, or abandonment of the parcel does not qualify for a refund.