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FAQ

Frequently asked questions

We keep things focused, just like the gear. Find answers below, or reach us anytime at admin@cclone.store.

Product

How do I know which size to choose?

A full size guide is available on each product page with measurements to help you choose the right fit. If you are between sizes, we recommend reviewing the fit notes for that specific product before ordering.

Are your products unisex?

CCLONE products are in general unisex and designed with performance in mind, and fit may vary depending on the piece. Please refer to the size guide and product description for specific fit recommendations.

Can I wear this for activities other than running?

CCLONE is built primarily for running, but the gear is designed for movement, training, and everyday wear where performance comfort matters.

Sizing & Fit

How does CCLONE gear fit?

CCLONE gear is designed with performance in mind, so fit will vary depending on the piece. Compression styles, such as our half tights, are intended to fit close and secure, and we recommend sizing down if you prefer a more locked in fit. Tops are designed with a more relaxed performance fit that allows freedom of movement without excess distraction. Please refer to our size guide before ordering.

What sizes do you offer?

Our current drop is available in sizes S to XL, with each size also mapped to a numbered system for easier reference (Size 1 = S, Size 2 = M, and so on). Size availability has been informed by wear testing, and a full size guide is available on each product page to help you find the right fit.

Will the fabric stretch out or fade?

CCLONE fabrics are selected to maintain their shape, stretch, and performance through regular training and wear. With proper care, the material is designed to retain its structure and colour over time, though we recommend avoiding high heat and tumble drying to help preserve fabric integrity.

Is the fabric see-through when stretched?

CCLONE fabrics are selected with coverage and performance in mind, with compression pieces designed to provide a secure and confident fit during movement. For best fit and coverage, we recommend selecting the appropriate size using the product size guide.

STOCKS & AVAILABILITY

Is the gear still available?

CCLONE releases products in limited quantities, and availability depends on current stock levels. Once a product sells out, it may not be restocked immediately. If the site is locked, access may be temporarily closed, reserved for early access, or the current drop may no longer be available.

Do you restock items?

CCLONE operates through limited drops, so restocks are not guaranteed. Some products or colourways may return in future releases, but once a drop sells out, availability is not assured. Join the mailing list or follow our channels for updates on future releases.

Can I still join the list?

Yes. If the current drop has sold out, you can still join the mailing list to receive updates on future releases, restocks, and early access opportunities.

How do I know if I got in?

If you’ve secured access, you’ll receive a confirmation or early access email with the relevant details. If you have not received communication from us, access has not yet been allocated.

Can I choose sizes later?

No. Size selection is confirmed at checkout, and changes cannot be guaranteed once an order has been placed. As CCLONE releases are limited, certain sizes may sell out during the drop, so we recommend selecting carefully before completing your purchase.

Why is the store locked?

CCLONE releases products through controlled drops, so the store may be temporarily locked to manage access, inventory, or early release periods. If you’re on the mailing list, you’ll be notified when access becomes available.

PRODUCT quality & care

How is CCLONE gear made?

CCLONE gear is produced in limited runs rather than mass-produced in excess quantities, with each piece built through intentional construction designed to support performance, movement, and long-term wear. From panel placement to seam construction, every detail is considered to deliver a clean, functional fit built for running.

What fabrics do you use?

CCLONE uses performance fabric blends including polyamide spandex and nylon spandex, selected for lightweight comfort, stretch, breathability, and durability under repeated use. Each material is chosen to support movement, moisture management, and long term performance, so the focus stays on the run, not the gear.

How do I care for the gear?

Wash cold and hang dry to preserve fabric performance, elasticity, and structure over time. Avoid heat, bleach, and tumble drying, especially to protect high movement areas such as seams and waistbands.

How long does the gear last?

CCLONE gear is built for repeated training and long term use, with performance fabrics and construction chosen to withstand movement, stretch, and regular wear. With proper care, your gear is designed to maintain its function, fit, and structure over time.

ORDERS & SHIPPING

What payment methods do you accept?

We accept major payment methods available through our Shopify checkout, including credit and debit cards, along with other payment options shown at checkout depending on your region.

Do you ship overseas?

Yes. We ship internationally to selected destinations, with shipping rates shown at checkout based on your location and order value. Free shipping is available for Singapore orders and Indonesia orders above SGD 200. All orders include tracking, and once your order is dispatched, you’ll receive a shipping confirmation email with a tracking link. International orders may be subject to import duties or taxes, which are the responsibility of the customer.

How do I track my order?

Once your order is dispatched, you’ll receive a shipping confirmation email with your tracking details. Tracking updates will vary depending on the courier, but you’ll be able to monitor your shipment from dispatch through to delivery.

How long will it take to get my orders?

Delivery times vary depending on your location and courier. Orders within Singapore typically arrive within 1 to 3 business days, while Indonesia delivery times vary depending on destination and local courier handling. Free shipping is available for Indonesia orders above SGD 200. International orders generally arrive within 4 to 14 business days, though delivery timelines may vary. Tracking details will be provided once your order is dispatched.

Can I change or cancel my order?

All orders are final once placed, as CCLONE products are released in limited quantities and inventory is allocated upon purchase. Please review your order details carefully before completing checkout, as we’re unable to accommodate cancellations or changes once an order has been confirmed.

What if i entered the wrong shipping address?

Please contact us as soon as possible at admin@cclone.store with your order number. If your order has not yet been dispatched, we’ll do our best to update the shipping address. Once an order is in transit, address changes may not be possible, so we recommend reviewing your details carefully before completing checkout.

Will I be charged customs duties or taxes?

International orders may be subject to customs duties, taxes, or import fees depending on your destination country. These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated at checkout.

Can I order if my country is not listed?

If your country does not appear at checkout, we may not currently ship there. Feel free to contact us at admin@cclone.store and we can confirm availability.

Returns & Exchanges

Can I return or exchange my order?

We do not offer returns or exchanges, as all CCLONE products are released in limited quantities and all sales are final. Please review product details and sizing carefully before completing your order.

What if my gear arrives damaged?

If your item arrives damaged or defective, please contact us at admin@cclone.store with your order number and clear photos of the issue. To be eligible for a replacement, the item must be unworn, unused, and returned with its original tags attached.

Why no returns or exchanges?

CCLONE products are released in limited quantities and all drops are produced in controlled volumes to reduce overproduction and waste. Because of this, all sales are final unless an item arrives damaged or defective, so we recommend reviewing product details and sizing carefully before placing your order.

Support

How do I contact CCLONE?

For order support, shipping questions, or product enquiries, please contact us at admin@cclone.store and we’ll get back to you as soon as possible.

How long does support take to reply?

We aim to respond to all enquiries within 1–3 business days.